We’re a small, independent art studio and we genuinely love hearing from our customers. If you can’t find what you’re looking for below, don’t hesitate to reach out directly at help@neuronomadstudios.com — we typically respond within 1–2 business days.
Orders & Shipping
How long will it take to receive my order? Most of our physical products are made-to-order, meaning they’re produced specifically for you after purchase. General timelines:
Estimated Delivery Timelines
| Shipping Method | Estimated Delivery |
|---|---|
| Standard (US) | 7–14 business days from order date |
| Expedited (US) | 4–6 business days from order date |
| International – Standard | 14–28 business days from order date |
| International – Expedited | 7–14 business days from order date |
You’ll receive a shipping confirmation email with a tracking number once your order is on its way. [more]
Do you ship internationally? Yes! We ship to many countries worldwide. Shipping rates and estimated delivery times are calculated at checkout. Please be aware that international customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are outside our control and are not included in the purchase price. [more]
Can I change or cancel my order after placing it? Because most items are made-to-order, we can only accommodate changes or cancellations within 24 hours of purchase. After that window, production may have already begun. Please email us as soon as possible at hello@neuronomadstudios.com with your order number if you need to make a change.
My order says delivered but I haven’t received it. What do I do? First, check around your delivery location and with neighbors or building management — carriers occasionally scan packages early. If it’s still missing after 48 hours, contact us at orders@neuronomadstudios.com with your order number and we’ll work with you to figure out next steps. [more]
I entered the wrong shipping address. Can you fix it? Contact us immediately at orders@neuronomadstudios.com. If your order hasn’t shipped yet, we’ll do our best to update it. Once a package is in transit, we unfortunately can’t redirect it, and we aren’t able to take responsibility for orders shipped to an incorrectly entered address.
Returns & Refunds
What is your return policy? Because our products are custom made-to-order, all sales are final. We do not accept returns for change of mind, sizing preference, or minor color variations due to screen calibration differences.
We will, however, always make it right if something arrives damaged or defective — see below.
My order arrived damaged. What do I do? We’re so sorry! Please email orders@neuronomadstudios.com within 7 days of delivery with:
- Your order number
- A clear photo of the damage or defect
We’ll either send a replacement or issue a full refund — your call. We want you to love what you receive.
What if my order looks different from the product photo? We do our best to represent colors and textures accurately, but keep in mind that colors can appear differently across monitors and devices. Minor variations from screen to printed product are normal and are not considered defects.
If you feel the product is materially different from what was described — not just a calibration difference — reach out and we’ll review it with you.
Products & Materials
What kind of paper do you use for prints? Our art prints are produced on premium archival-quality paper with a smooth matte or fine art finish, depending on the product. Prints are made to last — when properly cared for and kept out of direct sunlight, archival prints can retain their quality for decades.
Are your stickers waterproof? Yes! Our stickers are printed on durable vinyl with a UV-resistant laminate, making them waterproof and suitable for outdoor use, water bottles, laptops, and more.
Do you offer framing? At this time, we do not offer framing. Our prints are sized to fit standard frame dimensions wherever possible — product listings will note the size so you can shop for a frame with confidence.
How should I care for my print? To keep your print looking its best:
- Keep out of direct sunlight to prevent fading
- Avoid high-humidity environments
- Handle by the edges to avoid fingerprints
- Frame behind UV-protective glass for long-term display
Digital Downloads
How do I access my digital download? After purchase, you’ll receive an email with a download link. You can also access your files at any time through your account on our site. Downloads are typically available immediately after payment is confirmed.
How many times can I download my file? Download links are available for a limited number of uses and a limited time period. If you run into any issues accessing your files, contact us and we’ll sort it out.
Can I print my digital download at home or at a print shop? Yes — that’s exactly what it’s for! Digital downloads are licensed for personal printing for your own display. They are not licensed for resale, commercial printing, or distribution. See our [Artist Rights & Licensing policy] for full details.
What file formats are included? File formats vary by product and will be listed in the product description. Most printable art files are delivered as high-resolution JPGs or PDFs sized for common print dimensions.
Artwork & Licensing
Can I use your artwork for my own project? All artwork on this site is protected under copyright and may not be reproduced, shared, or used without express written permission from NeuroNomad Studios — even for non-commercial purposes. This includes social media posts, personal crafts, print reproduction, and AI training datasets. [more]
If you’re interested in licensing artwork for a project, event, publication, or product, we’d love to hear from you. Reach out at hello@neuronomadstudios.com with details about your intended use.
Can I share your artwork on social media? You’re welcome to share a link to our website or a product listing to recommend us — we love that! If you repost an image, please always credit @NeuroNomadStudios clearly and include a link back to neuronomadstudios.com. Personal, non-commercial sharing with proper credit is appreciated. Using our images without credit, or for any commercial purpose, is not permitted.
Do you do custom commissions? We occasionally take on custom work. Availability varies. Send us a message at hello@neuronomadstudios.com with a description of what you have in mind and we’ll let you know if it’s something we can take on.
Contact & Support
How do I get in touch? Contact Us or Email is the best way to reach us: hello@neuronomadstudios.com
We’re a small studio, so we don’t offer phone or live chat support. But we read every message personally and aim to respond within 1–2 business days.
What information should I include when contacting you about an order? To help us help you faster, please include:
- Your full name and the email address used to place the order
- Your order number (found in your confirmation email)
- A clear description of the issue, and photos if applicable
I have a wholesale or retailer inquiry. Who do I contact? We’re open to conversations about wholesale and retail partnerships. Email us at hello@neuronomadstudios.com with “Wholesale Inquiry” in the subject line and tell us a bit about your shop.
Still have a question? We’re happy to help. → hello@neuronomadstudios.com