Effective Date: June 2025
This Privacy Policy describes how NeuroNomad Studios collects, uses, and protects your personal information when you visit neuronomadstudios.com or make a purchase.
2.1 Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, mailing address, phone number
- Payment information: processed securely through our payment processor; we do not store full card numbers
- Order history and transaction details
- Technical data: IP address, browser type, device type, and pages visited (collected automatically via cookies and analytics tools)
- Communications: any messages you send us via email or contact forms
2.2 How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, inquiries, or account
- Send marketing emails and newsletters if you have opted in (you may unsubscribe at any time)
- Improve our website and customer experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
2.3 Third-Party Service Providers
We work with trusted third-party services to operate our store, including:
- E-commerce platform (e.g., WooCommerce) for order management
- Payment processors (e.g., Stripe, PayPal, WooPay) for secure transaction handling
- Print-on-demand / fulfillment partners for product production and shipping
- Email marketing platforms (e.g., Brevo) if you have opted into communications
- Analytics tools (e.g., Google Analytics) for website performance monitoring
- Cookie consent management platform (CookieYes) to manage and record your cookie preferences
These providers have access to your information only as necessary to perform their services and are contractually obligated to protect it.
2.4 Cookies & Tracking
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze traffic. We use CookieYes, a cookie consent management platform, to obtain and record your cookie preferences in compliance with applicable privacy laws including GDPR and CCPA.
When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies by category. Your preferences are stored and honored on subsequent visits. You may update or withdraw your consent at any time by clicking the cookie settings link available on our Site.
We use the following categories of cookies:
- Strictly Necessary: Required for the Site to function (e.g., shopping cart, session management). These cannot be disabled.
- Functional: Remember your preferences and settings to improve your experience.
- Analytics: Help us understand how visitors use our Site so we can improve it (e.g., Google Analytics). Only enabled with your consent.
- Marketing: Used to track visitors across websites for advertising purposes. Only enabled with your consent.
You may also disable cookies at any time through your browser settings, though doing so may affect Site functionality. For more information about CookieYes and how it processes consent data, visit cookieyes.com.
2.5 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 5 years for legal and tax compliance purposes.
2.6 Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Request that we restrict or limit processing of your data
To exercise these rights, contact us at privacy@neuronomadstudios.com. We will respond within 30 days.
2.7 California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, the right to delete that information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at privacy@neuronomadstudios.com.
2.8 Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.
2.9 Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
2.10 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.
2.11 Contact
For privacy-related questions or requests, please contact us at: privacy@neuronomadstudios.com