Every order from NeuroNomad Studios is packed with care and shipped with intention. Here’s everything you need to know about how your order gets from our studio to your door.
Free Shipping on Every Order
We believe the price you see should be the price you pay. Standard shipping is included in the cost of every product — no codes, no minimums, no surprises at checkout.
If you need your order sooner, expedited shipping is available as an add-on at checkout. Expedited rates are calculated based on your location and the contents of your order.
Estimated Delivery Timelines
| Shipping Method | Estimated Delivery |
|---|---|
| Standard (US) | 7–14 business days from order date |
| Expedited (US) | 4–6 business days from order date |
| International – Standard | 14–28 business days from order date |
| International – Expedited | 7–14 business days from order date |
All timelines are estimates and begin from the date of order, not the date of shipment. Actual delivery times may vary based on carrier volume, customs processing, and your location. We are not responsible for delays outside our control.
How Your Order Is Fulfilled
Not everything ships the same way — and that’s intentional. Each product type in our shop is fulfilled through a process designed to protect quality and deliver the best possible result to you.
Art Prints & Framed Prints
Our photography and digital art prints — framed and unframed — are produced by a professional fine art print lab. Every print is made-to-order using archival inks on museum quality paper, reviewed for quality, and carefully packaged before shipment.
What this means for your order:
- Prints are not produced until after your order is placed
- Please allow 3–7 business days for production before shipment
- Framed prints require additional production time and are packed with extra protective materials
Production timelines are already accounted for in the delivery estimates above.
Stickers
Our sticker designs are printed in professional batches and kept in stock at our studio. Sticker orders typically ship faster than made-to-order items.
What this means for your order:
- Most sticker orders are fulfilled within 1–3 business days
- If a design is temporarily out of stock, you’ll be notified and given the option to wait or receive a refund
Clay & Handmade Pieces
Our clay work is designed, crafted, and finished entirely in-house — by hand, one piece at a time. Each piece is a true original; no two are exactly alike, and none are mass-produced.
What this means for your order:
- Clay pieces are one of a kind and once its gone, it’s gone. We won’t be mass-producing these.
- Because every piece is unique, the item you receive may vary slightly in texture, glaze detail, or finish from product photos — this is a feature, not a flaw
- In-stock clay items (when available) ship within 2–4 business days
How We Pack Your Order
We take packaging seriously. Your order is protected for the journey — whether it’s traveling across town or across an ocean.
- Prints are shipped flat in rigid mailers with backing boards, or rolled in reinforced tubes for larger sizes
- Framed prints are wrapped in protective padding, corner-guarded, and boxed for transit
- Stickers are packaged flat in protective sleeves inside a rigid-backed mailer
- Clay pieces are individually wrapped, cushioned, and boxed — we don’t cut corners on fragile work
We use high-quality, responsibly sourced packing materials throughout. We’re always working to minimize excess packaging without ever compromising on protection.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that number to follow your package through the carrier’s website. Note that tracking info may take up to 24 hours to update after your shipping confirmation email is sent.
If you have questions about your shipment status, email us at orders@neuronomadstudios.com with your order number and we’ll look into it.
International Orders
We ship to many countries worldwide. International customers are responsible for any customs fees, import duties, or taxes assessed upon delivery. These charges are determined by your country’s customs authority and are not within our control or included in your purchase price.
We are not responsible for delays caused by customs processing. If a package is refused or undeliverable due to customs issues, we are unable to issue a refund for the original shipping or order cost.
Lost, Damaged, or Missing Orders
If your order arrives damaged, please contact us within 7 days of delivery at help@neuronomadstudios.com with your order number and photos of the damage. We’ll make it right.
If your tracking shows delivered but your package hasn’t arrived, give it 48 hours — carriers occasionally scan ahead of actual delivery. If it’s still missing, reach out and we’ll help figure out next steps.
We are not responsible for packages lost or stolen after confirmed delivery.
Questions about your order? We’re here. → hello@neuronomadstudios.com